Refund policy

Return & Refund Policy
Effective Date: 3/3/24

At Alvora, customer satisfaction is our priority. This Return & Refund Policy explains how we handle returns, exchanges, and refunds.

1. Return Eligibility

You may return items within 30 days of receiving your order. To qualify:

  • Items must be unused, unwashed, and in original packaging

  • Include proof of purchase

  • Product must be in resellable condition

2. Non-Returnable Items

The following items cannot be returned:

  • Clearance or final sale items

  • Gift cards or promotional items

3. How to Initiate a Return

Email us at alvora.life@gmail.com with your order number and reason for return.
We will provide a return authorization and instructions.

4. Refunds

Once your return is received and inspected:

  • We will notify you via email

  • Approved refunds will be issued to the original payment method within 5–10 business days

  • Original shipping fees are non-refundable

5. Exchanges

We offer replacements for defective or damaged products.
Email us within 7 days of delivery with photos and your order number.

6. Return Shipping

Unless the return is due to our error or a product defect, customers are responsible for return shipping.

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7. Order Cancellations

Customers may request to cancel their order at any time after placing it, provided that the order has not yet been processed and dispatched.

To request a cancellation, please contact us as soon as possible at alvora.life@gmail.com and include your order number.

If your cancellation request is received before the order has been dispatched, we will cancel the order and issue a full refund to your original payment method.

Once an order has been dispatched, it can no longer be cancelled, and an immediate refund cannot be issued. The customer must wait for the order to be delivered and then return the product in accordance with our Return Policy.

Refunds for eligible returned products will be processed only after the returned item has been received at our designated return warehouse and inspected. The product must meet all return eligibility requirements outlined in this policy.

Original shipping charges and return shipping costs are non-refundable unless the product is defective, damaged, incorrect, or the return is the result of an error on our part. Nothing in this policy affects any statutory consumer rights that may apply.